FAQs
Do I need to set up an account to place an order?
You can shop at Leila without creating an account. However, register with us and you'll be able to enjoy the following benefits:
• Track your orders and review past purchases.
• Save your address and card details so you can shop even quicker next time.
Is my personal information kept private?
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our privacy policy in full.
I've forgotten my password - what should I do?
To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons, we are unable to send your old password via email.
How long does delivery take and how much does it cost?
Delivery timeline and cost vary based on different factors. For information on delivery and shipping charges to your destination, view our Shipping policy.
Is my package insured and do I need to sign for my order?
All your purchases are insured against theft and accidental damage whilst in transit from Leila to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
How do I return or exchange an item?
We have a strict “No Exchange/ No Refund” policy. We will only entertain a request for an exchange if the product(s) received has a manufacturing defect or any damage. To be eligible for an exchange, please notify us within 48 hours of receiving the item.
Please consider all discounted sales final. We do not accept any returns or exchange on sale items.
Colors
At Leila, we make every effort to display the colors of our products as accurately as possible. However, colors may vary from one device to another.
