FAQs

Do I need to set up an account to place an order?

You can shop at Leila without creating an account. However, register with us and you'll be able to enjoy the following benefits:
• Track your orders and review past purchases.
• Save your address and card details so you can shop even quicker next time.

Is my personal information kept private?

I've forgotten my password - what should I do?

How long does delivery take and how much does it cost?

Is my package insured and do I need to sign for my order?

How do I return or exchange an item?

We have a strict “No Exchange/ No Refund” policy. We will only entertain a request for an exchange if the product(s) received has a manufacturing defect or any damage. To be eligible for an exchange, please notify us within 48 hours of receiving the item.
Please consider all discounted sales final. We do not accept any returns or exchange on sale items.

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